Frequently asked questions

Is iSmile COVID-19 safe?

Of course! I am COVID-tested weekly and provide a negative result upon entry to the facility. In addition, I have received my first does of the Pfizer vaccine with the second dose scheduled in the near future. I wear a fit-tested, health canada approved N95 respirator at all times times during my visit to the facility, and all equipment and instruments used are maintained and sterilized according to public health infection control guidelines.

How does the booking process work?

At iSmile, appointments are booked directly with clients or the client's family. Firstly, we conduct a no-cost consultation via phone to discuss: - Information about the client such as their needs and what they are looking for - The services offered, which are consented to and which require discussion before proceeding (such as temporary fillings). - The care facility client is residing in - Other questions and special considerations - Choose a date and time convenient for the client and family After the consultation, I will proceed to call the care facility myself and make all the arrangements. After the appointment, all findings and recommendations are discussed with the client and their family. Payment is then processed and I deal directly with the insurance company to submit a claim in order to ensure a hassle-free service for you. Soon after, your insurance company will directly reimburse you.

How and where are patients treated?

I only provide services to seniors who reside in care facilities (retirement residence, nursing home, long-term care). All equipment and tools that are offered at a traditional dentist are available for my clients, as well as temporary fillings. I have special experience working with memory care clients. By being gentle, caring and patient, I have a high success rate in treating these clients (who can be uncooperative and even aggressive at times). For clients in a wheelchair who may need a lift to transfer in and out, going to the dental office is a daunting task! Sometimes their only option for care is having someone come in. Similarly, in the case of memory care and dementia clients, leaving the facility to get treated is a difficult endeavour and can be quite a traumatic experience. The success rate in providing treatment for these clients in a strange and unfamiliar place such as the dental office is quite low due to behavioural challenges. For this reason, I treat my clients in the comfort of their own space and room. I bring in a portable dental chair, but clients are treated in the best and most comfortable place for them. This can be directly in their reclining wheelchair, bed or even reclining armchair!

How does iSmile differ from a traditional dentistry service?

When choosing a care provider for your elderly loved one it is especially important to find someone that has experience working with seniors. Seniors’ oral care needs can be vastly different than those of younger people. In addition, cognitive decline and reduced mobility present additional challenges with this age group. Memory care clients can be confused, afraid or even aggressive at times. An experienced and patient provider can go a long way towards ensuring your loved one feels safe and comfortable throughout the visit. Some clients must be seen directly in their bed or wheelchair, this requires some creative working positions to gain adequate access! By specializing in senior citizens and only providing care for this age group, iSmile Ottawa brings years of experience to each visit. When planning treatment for my clients I always ask myself the following questions: Is the client comfortable and free of pain? Is there an adequate function to maintain optimal nutrition? What is the most conservative treatment that is tolerable for the client?

Do you provide referrals?

Yes! Sometimes, clients have needs that are beyond the scope of dental hygiene care to treat. Examples are dental abscesses or infections, severely broken-down teeth where the nerve is affected, teeth that require extraction, and broken or worn out dentures. If desired by the client, a referral can be made to a mobile dentist or denturist who can provide treatment directly in the client’s room. When referrals to a mobile dentist or denturist are needed, iSmile Ottawa only refers to trusted professionals that have many years of experience working in seniors’ homes. You can rest assured that your loved one is in good hands and receiving the most appropriate and gentle care for their situation.

What are the prices for treatments?

All fees for services are taken directly from the Ontario Dental Hygienists Association fee guide. The recommended fees for dental hygiene care are approximately 10-15% less than the fees set by the Ontario Dental Association for the same services provided.
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Each client is assessed, and treatment is based on their individual needs. The needs of one client can be quite different from the next! For this reason, it is challenging to post a price list with ‘standard fees’ However, some average costs are listed below:

  • New patient complete assessment: ~$105
In order to provide the best care, each new client must have a one-time complete oral assessment and charting. This very thorough exam is critical to be able to synthesize all the information and formulate the most appropriate care plan.
  • Average full cleaning, polish and fluoride: ~$225
  • Silver diamine fluoride application: ~$44
Regardless of how many areas are treated. This is used on its own or in addition to temporary fillings.
  • Glass Ionomer temporary fillings: ~$65 for the first tooth, ~$32 for each additional tooth in the same area of the mouth.
For example, 3 teeth on the upper right would cost ~$129. 1 tooth on the upper right, 1 on the upper left and 1 on the bottom would cost ~$195.
  • Mobile fee: ~$37, the ODHA suggested fee is $97, but I have reduced this to a fee that I feel is a more reasonable price.
The above fees are examples only and individual costs can vary. For a customized estimate, please schedule a phone consultation to discuss your or your loved ones’ particular needs.